Our written Procedure Manual covers all aspects of our work, and is backed up by detailed working instructions.

The Procedure Manual and supporting documents guide staff, so they know what is expected, plus assist with training, delivering consistency, enabling a smooth operation, and benefiting quality control.

There are audits, so that work is checked by a qualified person, and to establish that systems are followed.

Our systems and controls help us to ensure that:

a) Staff operate in a centre of excellence, so that they can develop in a safe efficient environment;

b) Clients’ expectations are exceeded.